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FAQ(Check before contact） ●I couldn't get ID,PWmail. After the sign up, "In Progress" appears but No any e-mail has arrived. →It means your Bank or credit card company stops your payment. Please contact your bank to allow ET payment. Over 1 hour after purchased, you can't get any e-mail or only purchasing mail. →Can you find the e-mail from analcrusher.com in your SPAM folder? →Did you purchased by free mail adress, aol.com,yahoo.com or others? Please help, I need help, why you didn't reply my e-mail!? →We reply you every working days. if you can't get, you block our e-mails by your security setting. Recent Free Mails use very strong spam blocker. so you never get any auto reply mail from .com or others from ISP mail server. ●My ID and password are unable to Signup or logon. Please check Alphabetic Big O and number 0, alphabetic small "l"(L) and big "I"(ai). >>>100% of logon troubles are these mistake. Do you attempt to reuse the same ID you has cancelled before? >>>Once you cancelled, you can't reuse your ID forever. please signup by another ID. Disable to Copy and Paste >>>Internet explorer8 doesn't accept copied and pasted ID and password. Then you should type your ID and password yourself in the basic authorization form very carefully. We don't know why this change or trouble occur. please contact microsoft.com. or if you don't mind, please change your browser like firefox or google chrome except internet explorer. ● Screen does not change even if you log in with iphone / ipad, or it turns white. → If ios does not pass authentication, it is all ios issues or terminal configuration issues. So depending on what your iphone terminal is, what the browser is, and what the OS versions are, the correspondence will be different. It is not a problem on our system. We are also checking the operation with iphone, ipad in advance. Normally it will be fixed in IOS update. In that case, cancel all security settings. That's not a bad thing, but if it's not enough you can use a browser such as chrome etc. IOS will change to a browser that can be authenticated as flash or basic. Still unfortunately, it can become a problem of any setting such as a version specific to your terminal. In other words, you have blocked authentication by yourself because you have set your security settings too strong. Since we are checking the operation with iphone, ipad, and safari browsers at our company, there is not problem where I can not log in except for the problem of an IOS update. Since Apple has taken a position which is not compatible with adults, due to the nature of our content we do not develop completely in compliance with the Apple company's system. (Because it will be blocked immediately after updating even after development) Sorry to trouble you, but please learn how to use your terminal by yourself, check system settings again, and please change the settings. ●The movie can't be played smooth. ●Cancelation. →Please check the underneath of membership instruction page and do it yourself. ●Available 30days. When or Which time does it expires exactly?. → When you joined at am1:00 in1st march, your ID is available by 23:59 in 30th marach. (japan time) EX2)When you joined at am1:00 in 1st february, your ID is available by 23:59 in 2nd march (28days in a month). Your rebill will be in 3rd march morning. for next rebill after 2nd march, your rebill is in 2nd april . You should consider to timegap between japan and your home country. Our billing schedule depends on bank business schedule between japan and other country. mail：contact us |